Find answers to some of the most frequently asked questions about Martech.ng's grocery delivery service. If you can't find the information you're looking for here, feel free to contact our customer support team for assistance.
Ordering groceries with Martech.ng is easy and convenient. Simply visit our website. Then, browse our selection of fresh produce, meats, dairy, pantry items, and more. Add the items you want to your cart, choose a delivery time that works for you, and check out. Our team of professional shoppers will handpick your groceries from local stores, ensuring that you receive the freshest and highest quality products. Your order will be delivered to your doorstep at the scheduled time, and you'll receive updates and notifications throughout the process.
Martech.ng currently serves Lagos and Ibadan. We're constantly expanding our service area, so be sure to check back frequently to see if we've added your location. If you don't see your city or area listed, you can also contact us and let us know where you're located. We'll do our best to accommodate your request and keep you updated on any new service areas we add in the future.
At Martech.ng, we stand behind the quality of our products and our service. If you're not completely satisfied with any item in your order, please contact us within 24 hours of delivery and we'll do our best to make it right. We may offer a refund or credit for the unsatisfactory item, or we may arrange for a replacement to be delivered to you. Your feedback is important to us, and we're always looking for ways to improve our service and ensure that our customers are completely satisfied with their experience.
If an item is out of stock or unavailable for delivery, it will be marked as such on our website. You'll also receive a notification during checkout if any items in your cart are out of stock or unavailable. In some cases, we may offer a substitute for an out-of-stock item. If you're not happy with the substitute, you can contact our customer support team to make adjustments to your order. We strive to provide accurate and up-to-date information about our inventory, but in rare cases, an item may become unavailable after you place your order. In these cases, we'll do our best to contact you and offer a substitute or refund for the affected item.
Our delivery fee varies depending on the location and the size of your order. However, we always strive to keep our prices competitive and affordable for our customers. You can see the delivery fee for your specific location and order size at checkout before you confirm your order. Additionally, we offer a subscription service that includes unlimited deliveries for a monthly or yearly fee. This can be a great option for frequent customers who want to save on delivery fees.