Terms of Sale
- All prices are in Nigerian Naira (NGN).
- We reserve the right to limit the quantity of items purchased per person, per household or per order for any reason.
- We reserve the right to refuse any order you place with us.
- Payment must be made at the time of purchase.
- Once an order has been placed, it cannot be modified.
Martech.ng is committed to providing our customers with the best possible service. Our terms of sales outline the terms and conditions that govern the use of our website and the purchase of our products.
Order Processing:
Once you place an order on our website, we will process your payment and send you a confirmation email with the details of your order. We strive to process orders as quickly as possible, but please note that processing times may vary depending on the size of your order and other factors.
Delivery:
We offer delivery services to various locations within our coverage area. Delivery fees may apply depending on your location and the size of your order. We strive to deliver all orders as quickly as possible, but delivery times may vary depending on your location and other factors.
Returns:
We accept returns on eligible products within 2 days of delivery. To be eligible for a return, the product must be unused and in its original packaging. To initiate a return, please contact our customer support team.
Intellectual property:
All content on our website, including but not limited to text, images, graphics, logos, and videos, is the property of Martech.ng and is protected by copyright and other intellectual property laws.
Privacy policy:
At Martech.ng, we take your privacy seriously. Our privacy policy outlines the types of information we collect, how we use that information, and how we protect your privacy. Please read our privacy policy carefully before using our service.
Payment Terms
- We accept payment via debit cards, credit cards, and online payment platforms.
- All prices are in Nigerian Naira (NGN).
- Payment must be made at the time of purchase.
Martech.ng is committed to providing our customers with the best possible service. Our payment terms outline the terms and conditions that govern the use of our payment options.
Credit and Debit Cards:
We accept payment via credit and debit cards from all major Nigerian banks. Your payment information is encrypted and transmitted securely using SSL (Secure Sockets Layer) technology.
Online payment platforms:
We also accept payment via online payment platforms such as Paystack and Flutterwave. Please note that additional fees may apply for using these payment options.
Fraud prevention
To protect against fraud, we reserve the right to refuse any order you place with us. We may also request additional verification or information from you before processing your payment.
Currency conversion
If you are paying with a non-Nigerian Naira currency, your payment will be converted to Nigerian Naira at the current exchange rate. Please note that your bank or credit card provider may charge additional fees for currency conversion.
If you have any questions or concerns about our payment terms, please contact our customer support team.
Shipping and Delivery
- We offer same-day delivery for orders placed before 2pm, and next-day delivery for orders placed after 2pm.
- Delivery fees are based on your location and the size of your order.
- Our delivery team will contact you prior to delivery to confirm your availability.
Martech.ng is committed to providing our customers with a seamless shopping experience, including fast and reliable delivery of your grocery orders. Our shipping and delivery terms outline the terms and conditions that govern the delivery of your orders.
Delivery Times:
We offer same-day delivery for orders placed before 2pm, and next-day delivery for orders placed after 2pm. Please note that delivery times may vary depending on your location and the size of your order.
Delivery Fees:
Delivery fees are based on your location and the size of your order. You will be able to see the delivery fee for your order at checkout.
Delivery Process:
Our delivery team will contact you prior to delivery to confirm your availability. If we are unable to reach you, we may not be able to complete the delivery.
Delivery Issues:
If you have any issues with your delivery, please contact our customer support team. We will do our best to resolve the issue as quickly as possible.
Please note that our shipping and delivery terms are subject to change at any time without notice. If you have any questions or concerns about our shipping and delivery terms, please contact our customer support team.
Intellectual Property
- We respect the copyrights, trademarks, and other intellectual property rights of others.
- You may not use any content from our website without our written permission.
- If you believe that your intellectual property rights have been infringed, please contact us immediately.
Martech.ng is committed to respecting the intellectual property rights of others and expects our users to do the same. Our intellectual property terms outline the terms and conditions that govern the use of our website and protect the intellectual property rights of others.
Copyright and Trademark:
All content on our website, including text, graphics, logos, images, and software, is the property of Martech.ng or its content suppliers and is protected by Nigerian and international copyright laws. You may not use any content from our website without our written permission.
Infringement:
If you believe that your intellectual property rights have been infringed upon, please contact us immediately. We will investigate your claim and take appropriate action, which may include removing the infringing content from our website.
Limitation of liability:
Martech.ng is not liable for any infringement of intellectual property rights by our users. However, we will cooperate with intellectual property owners and law enforcement agencies to investigate and prosecute any infringement.
If you have any questions or concerns about our intellectual property terms, please contact our customer support team.
Disclaimer of Liability
- Our service is provided "as is" and "as available" without any warranty or guarantee.
- We are not liable for any damages or losses that may result from your use of our service.
- We are not responsible for any content posted by our users or third parties.
At Martech.ng, we are committed to providing our customers with a high-quality service. However, we cannot guarantee that our service will always be free from errors or interruptions. Our liability terms outline the terms and conditions that govern the use of our website and limit our liability to you.
Service "As Is":
Our service is provided "as is" and "as available" without any warranty or guarantee of any kind, either express or implied. We do not warrant that our service will be uninterrupted, error-free, or free from viruses or other harmful components.
Limitation of liability:
In no event shall Martech.ng, its directors, officers, employees, or agents be liable to you or any third party for any damages, including but not limited to, indirect, incidental, special, punitive, or consequential damages, arising out of or in connection with your use of our service.
Content posted by users:
Martech.ng is not responsible for any content posted by our users or third parties. We do not endorse any user-generated content, and we cannot guarantee the accuracy, completeness, or usefulness of any such content. You use such content at your own risk.
If you have any questions or concerns about our liability terms, please contact our customer support team
Return and Refunds
- You can return any item within 2 days of delivery for a full refund.
- Items must be in their original condition and packaging.
- You will be responsible for the return fees.
- Refunds will be processed within 1-3 business days.
At Martech.ng, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return and refund policy.
Return Policy:
You can return any item within 2 days of delivery for a full refund. To be eligible for a return, your item must be in its original condition and packaging, with all accessories and documentation included. If the item has been used or damaged in any way, we cannot accept a return.
Return Shipping fees:
You will be responsible for the return shipping fees. We recommend that you use a trackable shipping method and purchase shipping insurance, as we cannot guarantee that we will receive your returned item.
Return Processing time:
Refunds will be processed within 1-3 business days of receiving your returned item. Refunds will be sent to your Martech wallet. If you paid with a credit or debit card, please allow an additional 2-3 business days for the refund to appear on your wallet.
If you have any questions or concerns about our return and refund policy, please contact our customer support team.
Information Accuracy
We make every effort to ensure that the information on our website is accurate and up-to-date. However, we cannot guarantee the accuracy of all information presented, including product descriptions, pricing, availability, and images. In the event that we discover an error in the information presented on our website, we will take all necessary steps to correct the error as quickly as possible.
Please note that colors and images may vary depending on your monitor or device settings, and we cannot guarantee that the images on our website accurately reflect the appearance of the product.
If you have any questions or concerns about the accuracy of the information on our website, please contact our customer support team. We will be happy to assist you and provide any additional information you may need.